Our contact details
Name: Data Protection Officer
8 The First Floor, The Courtyard,
Furlong Road, Bourne End,
Phone Number: +44 (0)1628 367020 E-mail: email@example.com
The type of personal information we collect
We currently collect and process the following information:
· First Name,
· Last Name,
· Email address
For VAT invoice generation we will also collect and process
· Company Name (where appropriate)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
o Used during the purchasing of software serial numbers and licences and subscriptions
o Additional data provided by the user for VAT invoice generation
We may also receive personal information indirectly, from the following sources in the following scenarios:
· Twitter, Facebook, YouTube
o Tweets/Retweets, Post, Comments
We use the information that you have given us to create and manage your software serial number and licences also to generate receipts and VAT invoices. Additionally, we will use the information to inform you of software updates and security issues.
We may also send you relevant marketing emails, which can be opted out of.
We will not share this information with any external organisation.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your marketing consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a contractual obligation.
(c) We have a legal obligation
(d) We have a legitimate interest.
How we store your personal information
Your information is securely stored in secure encrypted cloud-based database with limited access.
We will keep First Name, Last Name and Email address details for the duration of any subscription and will then remove it after [time period]. We will then dispose your information by remove all serial number, licence records and purchase data.
We will keep First Name, Last Name and Email address details for perpetual licence purchases indefinitely as they are integral to the licencing system. We will remove them upon request, but this will also deactivate the purchased licence.
Address and company details will be retained for a period of [time period] in the form of a rendered invoice, stored in the database, which will then be deleted from the system.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at email@example.com, +44 (0)1628 367020, 8 The First Floor, The Courtyard, Furlong Road, Bourne End, Buckinghamshire, SL8 5AU, United Kingdom if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org, +44 (0)1628 367020, 8 The First Floor, The Courtyard, Furlong Road, Bourne End, Buckinghamshire, SL8 5AU, United Kingdom
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk